Payment Methods
Credit Card (VISA / MasterCard / UnionPay) / Apple Pay / Google Pay / FPS
Shipping Methods
We use SF Express for delivery, offering both door-to-door delivery and self-pickup services (SF Store / SF Service Point / Smart Locker).
Delivery Time
- Orders are considered confirmed upon successful payment and will be shipped within **3–5 business days** (excluding Saturdays, Sundays, and public holidays).
- Once shipped, a tracking number will be sent via email.
- During promotional periods, public holidays, or adverse weather conditions, order processing may be delayed. Thank you for your understanding.
Shipping Fees
Shipping fees are calculated based on the actual weight of the order and selected delivery method. The final amount will be displayed at checkout.
Order Modification & Cancellation
- If you wish to cancel or modify your order, please contact customer service **before 8:00 AM on the day following your order**. We will do our best to assist; however, once the order has entered processing or shipping, it cannot be canceled or modified.
- After payment, if you need to change the delivery address, contact number, or delivery arrangement, please contact SF Express directly. Any additional charges incurred will be borne by the customer.
SF Express Customer Service Hotline:
Hong Kong: (+852) 2730 0273
Macau: (+853) 2873 7373
Shipping Notes
- Please ensure all recipient information (name, phone number, and address) is accurate. Any delivery failure or additional costs caused by incorrect information will be the responsibility of the customer.
- For self-pickup at SF Stores / Service Points / Smart Lockers, please collect your parcel within the designated time. Otherwise, SF Express may charge additional service fees.
- If an order is refused upon delivery, the related shipping and additional charges will be deducted from the refund amount.
- Once an order is confirmed, changes to items, additions, or order merging will not be accepted.
Surcharges
- In certain areas or under special circumstances, SF Express may impose additional surcharges (including but not limited to fuel surcharges, remote area surcharges, and resource adjustment fees). These charges will be borne by the customer.
- For details, please refer to the official SF Express website:
https://htm.sf-express.com/hk/en/products_services/Express_Services/Surcharges/
Free Gifts
- All free gifts are available while stocks last.
- Gifts are selected at random and cannot be specified or exchanged.
- Damaged or missing gifts will not be reissued or replaced.
