Return & Exchange Policy
**Please review your order carefully before completing your purchase. By proceeding with payment, you agree to the terms of this Return & Exchange Policy.**
1. How to Request a Return or Exchange
If you wish to request a return or exchange, please contact our customer service within **7 days from the date of delivery** and provide the following information:
- Order number
- Customer name
- Product name(s) and quantity for return/exchange
- Reason for return/exchange
- Product photos (for condition verification)
**All requests must be reviewed and approved by our customer service team before returning any items. Unauthorized returns will not be accepted.**
2. Eligibility for Returns & Exchanges
Returns or exchanges are accepted under the following conditions:
- Product has quality issues (e.g., damage or defects)
- Incorrect item received
3. Non-Returnable / Non-Exchangeable Items
Returns or exchanges will not be accepted under the following circumstances:
- Requests made after 7 days from the delivery date
- Products that have been opened, used, or damaged due to customer handling, affecting resale value
- Opened beauty and personal care products due to hygiene reasons
- Discounted items, promotional items, or items redeemed with points (unless defective)
- Returns made without prior approval from customer service
- Items marked as non-returnable on the website
4. Refund Policy
- Once the return is approved and received, refunds will be processed within **7–14 business days** to the original payment method
- Refund amounts will be based on the actual amount paid
- Any discount codes or store credits used in the order will be void and non-reusable after the return
Shipping Fee Policy
- For defective or incorrect items, return shipping costs will be covered by us
- For returns due to personal reasons, both original and return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable
5. Gifts & Promotional Offers
- Any free gifts included in the order must be returned together with the product
- If the gift is not returned, its original value will be deducted from the refund
If the return causes the order to no longer meet promotional requirements (e.g., minimum spend discounts, bundle offers):
- The applied promotion will be canceled
- The price difference will be deducted from the refund
6. Additional Notes
- Orders are processed immediately after payment. If you need to make changes, please contact customer service as soon as possible and we will do our best to assist
- We reserve the right of final decision in case of any disputes
